FAQFrequently Asked Questions
Orders will be processed within 12 hours of ordering and a confirmation email will be sent to you. Please see Deliveries for delivery FAQs.
We will drop you a call or email and recommend the next best product suitable for your pet.
Do drop us a call at 9685 3929, or drop us an email at firstname.lastname@example.org to let us know which product you would like to have, and we will do our best to carry that product. Currently, we do have house brands that you may like to check out under our House Brands section. All brands that are exclusively distributed by The Water Dish are organic, natural and cruelty-free.
You will receive an auto-response upon ordering, showing that our system has captured your information and we’re on it! We will then send a confirmation invoice within 12 hours to you, thus confirming your order.
Yes, of course. Please do let us know in advance (during the ordering process) if you want to do self-collection. Self-collection is at Serangoon Ave 3; do contact Maxine at 9685 3929 before self-collecting.